Frequently Asked Questions

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What is Dark Matters Astrophotography?

Dark Matters Astrophotography is a business specializing in the capture and processing of high-quality astrophotography images using state-of-the-art high end telescope equipment. We offer a range of products and services, including digital downloads of Master Data, subscriptions, and custom imaging services.

How do I purchase Master Data?

You can browse our selection of Master Data, and once you find something you would like to purchase, add it to your cart, and proceed to checkout. You can make your payment using, Link by Stripe (Credit Card), PayPal, Google Pay, or Apple Pay.  

Do I need to have an account?

Yes, it is important for us to always require an account for customers, as these are all digital download or subscription-based goods, and you need a place to manage those, and we need a place to keep that available for you.

Where is the Master Data stored?

All of our Dark Matters Master Data sets are stored in Amazon’s Simple Storage Service (S3) hosted in the Amazon Web Services (AWS) Cloud. This allows us to offer the highest uptime, transfer rate and security for all transactions on the service.

What format do you use for Master Data?

To be mindful of customer choice and download times, we provide calibrated and stacked  FITS Masters for all of our data master products and subscription data. For custom imaging services we provide 16-bit FITS directly from our cameras along with the correct flats, darks, and bias frames to ensure proper calibration.

What is the refund policy for Master Data?

Due to the nature of our products, we do not offer refunds for Master Data, Subscriptions, or Custom Projects. If you use the Custom Projects service and there is an egregious error we will work with you to ensure you get the data you desired.

What is a Data Subscription?

A Data Subscription is a recurring payment option we allow that offers substantial amounts of data from one or more of our telescopes, and heavy discounts over the normal price of data sets, and many other subscriber-only benefits. You can learn more about them on our Subscriptions Page

How do I purchase a Data Subscription? 

Data Subscriptions can be purchased from the top menu item labeled Data Subscriptions. Please note that only Credit Card orders are accepted for Subscriptions at this time.

How do Data Subscriptions work?

Subscribers post onto a subscriber only forum on our site for the specific system and give us feedback on objects they would like to have imaged. That feedback is collated and targets are defined from it. These are loaded into the systems alongside objects we have defined ourselves. As those projects on objects finish, we post the data to the site, and subscribers download it with a 100% discount.

How long are the integrations for the Data Subscriptions? 

That varies with what we are shooting. On average it is about 25 hours. Some more and some less, but the sake of trying to think it through assume the average is 25 hours and that we get 3-5 targets every month, per system.

Do I manage my Data Subscriptions differently than my other products?

No, your Data Subscriptions appears under the Subscriptions tab on the My Account page. From there, you can manage all aspects of your Data Subscription, and the rest of the purchases you have made with us, all from the same interface.

Do you charge sales tax or VAT on Data Masters or Subscriptions?

We charge tax only for residents of the State of Washington. We are required by state law to collect and submit taxes for customers that live in WA state as that is where our LLC is founded and is licensed from. We do not collect any other tax or VAT fees otherwise.

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